LAD FAQs

What happens after I submit my order?
You will receive a confirmation of your order via e-mail.
What do I do if I cannot find the Harvard Business School Publishing content I need?
If you cannot find the Harvard Business School content you need on this site, please contact customer service at 1-877-318-8800.
Do I need to supply copies of Harvard Business School Publishing content?
No, our partnership with Harvard Business School Publishing allows us to supply the content for you in print or digital format.
Can I combine Harvard Business School Publishing content and custom material in my Digital CoursePack?
Absolutely!
How do I send in my custom material to be included in my Digital CoursePack?
Your custom material may be uploaded at the time you order or you may ship the material to LAD Custom Publishing directly.
When shipping your materials, it is recommended that you send in original resources, as they will provide the best digital results.
How soon does LAD Custom Publishing need my custom material?
Custom material should be shipped to LAD Custom Publishing immediately after placing your Digital CoursePack order.
How will I know the cost of my Digital CoursePack?
You will be contacted by a customer service representative with the final cost.
When will my digital CoursePack be available to students?
Digital CoursePacks containing only Harvard Business School Publishing content will be available for the students within 48 hours.
If you include copyrighted custom materials, 2-6 weeks are needed. A customer service Representative will contact you when your
Digital CoursePack is available for students.
System Requirements

What are the minimum system requirements for accessing a CoursePack online?

Windows
Microsoft Windows 98 or higher.
128MB of RAM.
Microsoft Internet Explorer, Netscape or Mozilla Firefox.
Adobe Acrobat Reader 6.0 or higher.

Macintosh
OS X.
128 MB of RAM.
Microsoft Internet Explorer.
Adobe Acrobat Reader 6 or higher.
Top Questions

I cannot install the FileOpen plug-in.
Please visit FileOpen plug-in.

I cannot view my CoursePack. What is wrong?
Do you have Adobe Reader 6.0 or higher? If not please visit www.adobe.com.

Do you have FileOpen plug-in? If not please visit FileOpen plug-in.

*Remember that the computer you download and open the material on the first time, is the computer you must use every time.
If you have any other questions please e-mail or call customer service.
Definitions:

What is DRM?
Digital Rights Management (DRM) controls the ability to view digital content.

What is FileOpen?
FileOpen is a secure DRM provider that is designed to work with Acrobat Reader.
Registering/Purchasing

My access code does not work. What do I do?
Please contact customer service at 1-877-318-8800 or send an e-mail to info@eladcustompub.com.

I cannot find my university on the list.
Try typing the full university name and if still unable to locate, please contact customer service at 1-877-318-8800 or send
an e-mail to info@eladcustompub.com.

I purchased a CoursePack from eLAD and cannot find it in my account. What should I do?
Please contact customer service at 1-877-318-8800 or send an e-mail to info@eladcustompub.com.

Will I be able to print my CoursePack?
Digital Rights Management will allow you to print one copy of your CoursePack.

How do I order a print copy of my CoursePack?.
Click the button when you checkout for “Order Print Copy”.

When may I expect my printed course materials to arrive?
Your CoursePack will be shipped within 48 hours of purchase. If expedited shipping is required, please contact customer service
at 1-877-318-8800 or send an e-mail to info@eladcustompub.com.
Return Policy

I dropped a class. Is it possible to get a refund?
Proof of cancellation must be faxed or e-mailed to eLAD Custom Publishing within one week of the class being cancelled.

What should I do if I purchased the wrong course materials?
Please contact customer service at 1-877-318-8800 or send an e-mail to info@eladcustompub.com.

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